 Doing a product recall can be a real headache for your business...
Product Recall Center provides product recall services for businesses faced with doing a product recall.
Let us help take the headache of doing your product recalls.
Use our Product Recall Services to Manage the Work
- Reassure customers with product recall hotlines!
- Give customers the information and service they need with product recall help desk services!
- Retain customer loyalty by using product recall answering services to answer their calls and address their concerns!
- Use product recall replacements management and fulfillment services to swiftly deliver parts or replacement items for product recalls!
- Use product recall returns management and fulfillment services to process, handle, forward or dispose of product returns!
Your Trusted Third Party for Product Recall Services:
When product recalls happen, you need a trusted third-party that will answer customers’ and employees’ calls as well allaying their concerns about the product recall.
Address Product Recall Concerns:
Our specially trained product recall service representatives demonstrate empathy, courtesy and action that assure your customers that you are listening.
Product recall center staff convey, through scripting and tone, that your company is truly sorry, and you do care about the trouble (and expense) you’ve caused them, offering assurances that you’ll make sure that the same event won’t happen again.
Also ask us to make outbound relationship-maintaining follow-up calls.
Save Time and Money on Product Recalls
Count on our product recall services to deliver helpful, up-to-date product recall information to your customers:
- Contact your dealers and resellers
- Reduce annoying caller wait times
- Utilize outbound product recall notifications
- Save money on equipment & staffing
When you use our product recall services, there is no need to invest in additional phone lines, workstations or staff!
Set up Your Product Recall Program Today!
Set up, launch, and manage your product recall program quickly and effectively using our Product Recall Services.
Our flexible network of 50+ contact centers and over 2,000 workstations enables us to support most product recall programs and rapidly adjust to volume changes with only short call waits and minimum busy signals.
Contact us for product recall help for your business.
About Product Recall Center:
Product Recall Center is a service of AnswerNet call centers. Learn more about AnswerNet at www.AnswerNet.com.
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Product Recall Services
Produce Recall Services Include:
Product Recall Hotlines:
Use product recall hotlines, to assure that your callers - wholesalers, distributors, resellers, dealers and retailers as well as consumers and end-users - get the product recall information and assistance targeted to their specific needs!
We can include separate Product Recall Hotlines for each link in your distribution chain and
provide unique toll-free numbers, training, and scripting
and escalation procedures taylored to your product recall program.
Help Desk Services For Product Recalls:
Product Recall Center services can include well-trained first- and second-level help desk agents who can assist customers, escalate unresolved problems to your engineering teams and/or page & dispatch field repair staff.
Help Prevent Product Recalls With Whistleblower Hotlines:
Hotline services can also help you quickly detect and prevent product recalls by enabling employees to report in confidence--through our trusted third-party hotlines.
Employes can confidentially report suspected flaws, damage and even tampering in product design, manufacturing, handling, shipping and/or distribution that could lead to product recalls.
You will get these reports ASAP for immediate action to help prevent product recalls before they happen.
Replacements / Returns Management for Product Recalls:
Let our Product Recall Services staff make sure parts and replacement items are quickly delivered to your customers.
Ask us to receive, store, forward and manage returned goods, including shipping to repair facilities and disposal.
Fulfillment Facility For Product Recalls:
The AnswerNet fulfillment facility for product recalls, provided by our Source 1 division, is large enough to provide excellent economical storage capacity yet small enough to keep track of and quickly process and ship your items.
Examples Product Recalls We Handle:
- Appliances Recalls
- Automotive Recalls
- Electronics Recalls
- Gourmet Foods Recalls
- Beverage Recalls
- Hardware Recalls
- Pet foods and Pet Supplies Recalls
- Software Recalls
- Toys Recalls
Don't see you product listed?
Contact us to see how we can help with you product recall.
Contact us for product recall help for your business.
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